Refund Policy

Return Policy Overview

At Jiangxi Yuantaiting Trading Co., Ltd., we stand behind the quality of every piece we sell. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a fair and transparent return policy.

Eligibility for Returns

• Items must be returned within 30 days of delivery
• Jewelry must be unworn and in original packaging with all tags and certificates attached
• Custom or engraved items are non-returnable unless defective
• Final sale items are marked clearly at checkout

Quality Guarantee

If you receive jewelry that does not meet our quality standards, including loose stones, setting defects, or damage in transit, contact us within 7 days of delivery for a full refund or replacement at no additional cost.

Return Process

1. Contact our customer service at contact@moissanitejewels.net with your order number and reason for return
2. We will provide a Return Merchandise Authorization (RMA) number and return instructions
3. Ship the item back using a trackable, insured shipping method
4. Refunds are processed within 5-10 business days after we receive and inspect the returned item

Refund Method

Refunds are issued to the original payment method via PayPal. Shipping costs are non-refundable unless the return is due to our error or a quality defect.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours with photos of the package and jewelry. We will arrange a replacement or full refund immediately.

International Returns

International customers are responsible for return shipping costs unless the return is due to a product defect or shipping error on our part. We recommend using insured, trackable shipping for all returns.

Contact

江西圆泰霆商贸有限公司 (Jiangxi Yuantaiting Trading Co., Ltd.)
江西省南昌市青云谱区城南大道1899号万象华庭1号楼B4-412-196
Email: contact@moissanitejewels.net